Terms and Conditions of Sale, Service and Customer Service ("Terms and Conditions")

"The Final Letters" means the finalletters.com sells products to the Customer as identified in finalletters.com.
"Customer" means the person or legal entity identified in The Final Letters's Order Form.
"Contract" means a contract for sale by The Final Letters to the Customer of the products and/or services incorporating the Terms and Conditions.
"Order Confirmation" means the Order Form which is also formal acknowledgement of Product ordered by Customer, sent by The Final Letters.
"Price" means the price as per The Final Letters Order Form and Order Confirmation and the latter shall have precedence.
"Product(s)" means the products as described in Order Confirmation and may include finalletters.com products, third party products and Service Offerings
"Service Offering (s)" means the different service options offered by The Final Letters for the Products or any part of them and for varying periods, as described in The Final Letters's website, including but not limited to The Final Letters's Invoice and/or The Final Letters's Service Description.
"Third Party Products" means products other than finalletters.com products.

2.1 No Contract shall come into existence until the Customer's order has been accepted by The Final Letters. The Customer warrants that it is buying for its own use only and not on purposes on behalf for person other than the customer itself.
2.2 The Products sold and/or services rendered are subject to these Terms and Conditions to the exclusion of any other terms and conditions stipulated or referred to by the Customer. The Customer acknowledges that it is aware of the contents of and agrees to be bound by these Terms and Conditions. Neither The Final Letters's acknowledgment of an Order Form nor it's failure to object to conflicting, different, or additional terms and conditions in an Order Form shall be deemed an acceptance of such terms and conditions or a waiver of the provisions hereof.
2.3 The Final Letters shall not accept from the Customer any letter which is not according to the specifications, bulky, containing drugs or any materials/objects other than letter paper. The Final Letters shall notify the Customer of the rejected item and return the same at the Customer's costs. 
2.4 The Contract is solely applicable to the customer who hereby agrees with the Terms & Conditions. The Final Letters accepts no responsibility and liability to the Recipients or any third party who act as the representatives, agents or employees of the customer.

3.1 Unless credit terms have been expressly agreed by The Final Letters, payment for the Products or services shall be made in full before physical delivery of customer's letter.
3.2 Customer shall pay for all postage and handling charges on to-and-fro basis if the customer decides to change the first letter. The Final Letters hereby allows the customer one change of letter per order.
3.3 Customer shall bear all country, provincial, government, state and local sales, use, goods and services, value added, excise, privilege and similar levies/taxes.
3.4 Unless Customer and The Final Letters have agreed to a different discount, The Final Letters's standard pricing policy for www.finalletters.com shall apply.

The acceptable envelope sizes and total weight of the letter are: 

C5162 x 229 mm or 6 3/8 x 9" A4 folded once = A5
B6125 x 176 mm or 5 x 7" A4 folded in quarters
C6114 x 162 mm or 4 1/2 x 6 3/8" A4 folded in quarters
C6/C5114 x 229 mm or 41/2 x 9" A4 sheet folded in thirds

Total weight of the envelope and letter must not exceed 100 grams.

5.1 The Final Letters shall deliver the customer's last letter to the recipient address designated by Customer and agreed to by The Final Letters ("Place of Delivery"). 
5.2 The delivery of the Final Letters are based on the information of the recipient in the Order Form. The Final Letters shall not be liable for any delay in delivery howsoever caused.
5.3 The Final Letters shall destroy any Final Letters after 3 attempts to contact the customer and the recipient. finalletters.com shall not be liable for subsequent claim by the customer and the recipient when the customer's last letter is destroyed.

In respect of finalletters.com Products, The Final Letters will provide general service and customer support in accordance with the then-current service and customer service support policies in effect. Service and support offerings may vary from product to product. If Customer purchases optional services and support as listed on The Final Letters's invoice, The Final Letters will provide the optional service and support to Customer in accordance with the then-current terms and conditions in the optional service contract between The Final Letters and Customer. The Final Letters has no obligation to provide service or support until The Final Letters has received full payment for the Product or service/support contract for which service or support is requested.

7.1 The Final Letters shall not be liable in contract or in tort for any loss or damage suffered and consumer rights are limited to those set out in these Terms and Conditions and under statute.
7.2 To the extent permitted by law and subject to clause 7.6. The Final Letters's total liability herein in respect of each event or series of connected events shall not exceed the amount invoiced for the applicable total price paid for the purchase of Products and/or services under the Contract.
7.3 The Customer shall indemnify The Final Letters and keep The Final Letters fully and effectively indemnified against any loss of or damage to any property or injury to or death of any persons caused by any negligent act or omission or wilful misconduct of the Customer, its employees, agents or sub-contractors or by any breach of its contractual obligations arising out of these Terms and Conditions.
7.4 To the extent permitted by law, The Final Letters and Customer agree that The Final Letters will not be liable for Products not being available for use, or for data which is lost, corrupted, deleted or altered. Any service times stated by The Final Letters in service contracts are approximate only. The Final Letters shall not be liable to the Customer for a) any incidental, direct or indirect, special or consequential damages to properties and lives , b) loss of opportunity, c) loss of revenue, d) loss of profit or anticipated profit, e) loss of business f) loss of contracts, g) loss of goodwill, h) loss arising out of personal or business interruption, i) loss arising out of or in connection with pollution or contamination, all arising out of or in connection with the purchase, use or performance of Products or services, even if The Final Letters has been advised of their possibility.
7.5 To the extent permitted by law, any typographical, clerical or other error or omission in www.finalletters.com, Order Form, quotation, price list, acceptance of offer, invoice or other documents or information issued by The Final Letters shall be subject to correction without any liability on the part of The Final Letters.
7.6 Where under any applicable law, implied Terms and Conditions cannot be excluded, The Final Letters's liability for breach of such Terms and Conditions shall be limited, at The Final Letters's option, to: (a) in the case of Products, the replacement of the Products or the supply of equivalent Products; the payment of the cost of replacing the Products or of acquiring equivalent Products; or the payment of the cost of having the Products replaced.

Neither party shall be liable for any delay in performing any of its obligations under these Terms and Conditions if such delay is caused by circumstances beyond the reasonable control of the party so delaying, and such party shall be entitled to a reasonable extension of time for the performance of such obligations.

These Terms and Conditions shall be governed by and construed in accordance with the laws of Singapore and shall be subject to the non-exclusive jurisdiction of the courts of Singapore.

10.1 The Customer shall not assign or otherwise transfer any Contracts or any of its rights and obligations hereunder whether in whole or in part without the prior written consent of The Final Letters. Any such unauthorized assignment shall be deemed null and void.
10.2 If any provision of these Terms and Conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these Terms and Conditions and the remainder of the provisions in question shall not be affected thereby.
10.3 Save as expressly provided herein, these Terms and Conditions shall not be enforceable under the Contracts (Rights of Third Parties) Act 1999 by a third party.
10.4 No Waiver. No failure or delay on The Final Letters's part in exercising any power or right under this Agreement operates as a waiver, nor does any single or partial exercise of any power or right preclude any other or further exercise, or the exercise of any other power or right.

1 January 2009 Revised Edition